Your Privacy and Security Are Important to Us
Effective March 20, 2020
Last Updated – March 20, 2020
1. Information Collected
In connection with providing the Service, TheTimelyHelp.com may collect, transmit or store certain information about you or your activities on TheTimelyHelp.com. By way of example, but not limitation, TheTimelyHelp.com may collect, store or transmit information in the categories listed below. Please read this carefully as your use of the Site constitutes your express agreement and consent for to TheTimelyHelp.com to collect and use the information
1.1 Personally Identifiable Information (“PII”). PII is information that could be used to identify a specific user and may include your full name, address, e-mail address, telephone number, social security number, credit card information, bank account or other payment service account information, social network account information or any other information that could be used to specifically identify an individual user.
1.3 Location Data. TheTimelyHelp.com may collect and process information about your actual location through the use of various technologies, including IP addresses, GPS and other sensors that my provide us information on nearby devices, Wi-Fi access points or cell towers. The location data is used to tailor the Service to you and others, for example, by locating TheTimelyHelp.com’s participating merchants in your area and notifying you with an alert or update.
2. Use of Information
TheTimelyHelp.com website uses the PII, Cookies and the other data it collects (collectively, “User Data”) to provide, improve and/or enhance the Service and Site. User Data may be used to authenticate and identify you for security and other purposes, fulfill gift card orders, communicate with you about your account or orders, respond to your feedback, questions, or concerns, contact you about new products or services or for other marketing purposes, to administer contests or promotions, diagnose and troubleshoot problems with the Site, improve your experience with the Site, tailor advertising content to your interests, track user preferences and/or to analyze site usage for market research and other purposes.
3. Sharing of Information
Currently, The Timely Help will not share personally identifiable information with any third-party for commercial purposes. The Timely Help may, however, disclose personally identifiable data if:
Reasonably necessary to perform the Service;
Authorized by you;
The Timely Help is required to do so by applicable law or regulation, or in the good faith belief that such action is necessary to:
conform or comply with applicable laws, regulations or legal process,
protect or defend the rights or property of The Timely Help or any other user, or
The Timely Help will use reasonable efforts to maintain the computers and servers in which we store PII in a secure environment. Only employees who need the information to perform a specific job function, for example, billing or customer service, are granted access to PII. Wherever we collect sensitive information, such as credit card data, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
5. Third-Party Sites
6. IP Addresses
TheTimelyHelp.com website may use your IP address to help diagnose problems with its server and to administer the TheTimelyHelp.com website. Your IP address is used to help identify you and to gather broad demographic information. IP addresses are also used to provide an audit trail in the case of any attempted illegal or unauthorized use of the TheTimelyHelp.com website.
7. Proprietary Rights
You agree that all content and materials delivered via the TheTimelyHelp.com website and the Service, or otherwise made available by The Timely Help are protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. Except as expressly authorized by The Timely Help in writing, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from such materials or content. However, you may print or download a reasonable number of copies of the materials or content at this Site for your internal business purposes; provided, however, that you retain all copyright and other proprietary notices contained therein.
If you change your mind about TheTimelyHelp.com’s use of User Data volunteered by you, you may send The Timely Help.com an email to firstname.lastname@example.org.
11. Copyright and Trademark Notices
Unless otherwise indicated, all Content provided by The Timely Help are copyright © 2020 The Timely Help, LLC.. All rights reserved.
TheTimelyHelp.com and the Supporting Hands logo are trademarks of The Timely Help, LLC..
When you visit the website, web servers collect “traffic data”—such as, time and date, the address of the website from which you entered the TheTimelyHelp.com website, about your visit, which is stored as anonymous, and aggregate data. Collecting such data may entail the use of IP addresses or other numeric codes used to identify a computer.
Types of Cookies
The following types of cookies may be used when you visit the Site:
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the website won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the website.
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
Site Management Cookies
Site management cookies are used to maintain your identity or session on the website so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
Third-party cookies may be place on your computer when you visit the website by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.
Control of Cookies
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.
For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:
Microsoft Internet Explorer
iPhone or iPad (Chrome)
iPhone or iPad (Safari)
In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.
Other Tracking Technologies
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the website to help customize the website and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
If you register with the Site, we collect and store Personal Information that specifically identifies you or the account you set up with thetimelyhelp (your "Account"). At this time, the most information you would be required to submit is your first name, last name, User ID, password, preferred currency, street address, city, state, zip/postal code, country, phone number, email address and valid financial account (ie. credit card) information. Other information requested on our Registration page is optional. We may, in the future, include other optional requests for information from you to help us tailor the Site for you and deliver personalized information to you. We may supplement Personal Information you provide us with additional information purchased from third parties for marketing purposes. In addition, if you add a vendor to your planning tools, or provide a review of a new vendor, we will automatically add that vendor's information to our catalog (without any link back to you).
Use of portions of the Site requires you to establish a User ID and password. You agree that you will be responsible for maintaining your password as confidential and for any activity that occurs on your Account as a result of you sharing your password with another or failing to protect it. thetimelyhelp is not responsible for any loss or damage arising from your failure to maintain the confidentiality of your password.
Online Surveys and Contests
Occasionally, thetimelyhelp may conduct User surveys to collect information about our Users' preferences. These surveys are optional, and if you choose to respond, your responses will be kept anonymous. These surveys may be conducted by and processed through third parties. Similarly, we may offer contests to qualifying Users in which we ask for contact and demographic information such as name, email address and mailing address. Except with respect to any survey partners, none of the survey results are shared with third parties in a personally identifiable form. The demographic information that thetimelyhelp collects in the registration process and through surveys may be used to help us improve our Services and Site to meet the needs and preferences of our Users. This may include targeting advertising to you about our Services and Site. Information we gather through a contest may also be disclosed to third parties as necessary for prize fulfillment and other aspects of any c ontest or similar offering.
Automatically Gathered Information
We use Personal Information for our own internal purposes, including contacting you via email to inform you about updates to our Services and providing you with information relating to e-commerce transactions that you conduct on the Site. We reserve the right to disclose your information as required by law. We do not rent or sell our individual Users' Personal Information to third parties. We do, however, provide you with the opportunity to receive newsletters via email. If you decide to opt in to receive newsletters, you may opt out of receiving these newsletters at any time. We also reserve the right to transfer your Personal Information as part of a transfer of all or part of thetimelyhelp's assets to a buyer, as described in "Acquisition," below.
thetimelyhelp Contact a Vendor
The thetimelyhelp Community
The thetimelyhelp Reviews System
The thetimelyhelp Vendor Review system represents a central repository for ratings and reviews of Vendors by their customers. When you submit a review or a counter-review on the thetimelyhelp Site, your thetimelyhelp Profile information will be made available as part of the review posting. If you provide a review for a vendor that is not yet part of our catalog, or if you add a new vendor to your planning tools, we will use the information that you provide about the vendor to notify the vendor that a review has been completed and that we are adding the vendor to our catalog. We will also seek that vendor's greater involvement with our Site. Your Personal Information will NOT be made available or public as part of the Vendor Review Program as you have the option to hide your profile under a unique thetimelyhelp Screenname.
Co-Branded or Partnered Services
thetimelyhelp may enter into co-branding or partnering relationships with third-party Web sites and companies to provide products and Services to our Users or to such third parties' users. thetimelyhelp may share your Personal Information, including User ID and password, with certain co-branded third-party service or product providers as required to provide a specific product or service that you request from a co-branded page or co-branded site. However, these third-party partners may not use this Personal Information for any reason other than to provide the service or product that the User has explicitly signed up for.
To the extent necessary to provide you with the Services on the Site, we may provide your Personal Information to third party contractors who work on behalf of or with thetimelyhelp to provide you with such Services, to help us communicate with you or to maintain the Site. However, these contractors do not have any independent right to share your Personal Information.
thetimelyhelp cooperates with all law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud, theft, harassment and other rights. We can (and you authorize us to) disclose any information about you if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; (b) protect or defend the rights or property of thetimelyhelp or third parties; or (c) assist in any investigation.
We may create Anonymous Information records from Personal Information by excluding information (such as names) that makes the information personally identifiable to you. We may use this Anonymous Information to analyze inquiry, request and usage patterns so that we may enhance Services and the Site. We reserve the right to use and disclose Anonymous Information to third parties in our discretion. "Anonymous Information" means information that is not associated with or linked to your Personal Information; Anonymous Information does not permit the identification of individual persons.
Comments Submitted by Users
thetimelyhelp constantly seeks to improve the quality of the services we provide and the User experience on the Site. We value your input and encourage you to help us expand and make improvements to the Site by providing us with any thoughts or comments you might have regarding our services or the operation of the Site. You can submit any comments you have to us by clicking on the link "Suggestions" at the bottom of most of the pages on the Site. The "Suggestions" page will already contain your login information due to the sign-in process. We will only use your login information to acknowledge or respond to your comments. Submitting comments via the "Suggestions" page will not cause you to receive any secondary or promotional material, unless specifically requested by you. All ideas, suggestions comments and proposals you send to thetimelyhelp (collectively, "Submissions") are non-confidential and shall become the sole property of thetimelyhelp. thetimelyhelp shall own all rights therein, including all intellectual property rights. thetimelyhelp shall be entitled to use and/or disseminate the Submissions in any manner and for any purpose whatsoever, commercial or otherwise, without compensation or credit to you. We will not identify you as the source of a suggestion or comment without your consent.
We will use commercially reasonable methods to keep Personal Information securely in our files and systems. Our Payment System is operated using secure Internet connections, using SSL (Secure Sockets Layer) encryption, to help protect your financial data. Please note that with current technology, we cannot guarantee the security of your data as it travels over the Internet.
thetimelyhelp is not responsible for the privacy practices or the content of any other Web Sites to which the Site links or which link to the Site. When you click on a link you may be taken to a location on the Internet that is not part of the thetimelyhelp Site. To check what Internet location you are on, note the URL at the top and/or bottom of your browser. We encourage you to read the posted privacy statement of that Web Site whenever interacting with any Web Site.
thetimelyhelp Web sites are designed and intended for use by adults. We do not intentionally gather Personal Information about Visitors who are under the age of 18.
We save your Personal Information until your membership with us is terminated and you unsubscribe to email notifications. To terminate your membership, contact Customer Service at email@example.com. If you terminate your membership, your Personal/Profile Information cannot be recovered. You may continue to receive email communications for a short period of time until we have updated all of our databases. After termination of your membership, your Personal Information may remain on our archived database and records. Notwithstanding the above, we will maintain information on Users who have been removed for violating our Membership Agreement, and we will maintain email addresses in our unsubscribe lists. CORRECTING/UPDATING YOUR INFORMATION AND OPTING OUT
This Site gives the following options for changing and modifying information previously provided: