Privacy Policy

Privacy Policy

Your Privacy and Security Are Important to Us

Effective March 20, 2020


Last Updated – March 20, 2020


The Timely Help, LLC., a Texas LLC, d/b/a The Timely Help, its subsidiaries, and affiliates (collectively, “The Timely Help,” “”) considers the privacy and security of user information an important component of the services offered on its website located at (“Website”).  This Privacy Policy explains how collects and uses information obtained from users in connection with services available on the Website (taken together, the “Service”).  By using the Website and/or Service, you agree to the collection and use of information in accordance with this Privacy Policy and The Timely Help’s Terms of Service, both of which govern your use of the Website and the Service.


1. Information Collected

In connection with providing the Service, may collect, transmit or store certain information about you or your activities on By way of example, but not limitation, may collect, store or transmit information in the categories listed below. Please read this carefully as your use of the Site constitutes your express agreement and consent for to to collect and use the information


1.1 Personally Identifiable Information (“PII”). PII is information that could be used to identify a specific user and may include your full name, address, e-mail address, telephone number, social security number, credit card information, bank account or other payment service account information, social network account information or any other information that could be used to specifically identify an individual user.


1.2 Cookies and Related Technologies., and third parties with whom we partner, may use cookies, web beacons, tags, scripts, advertising identifiers and similar technologies (“Cookies”) in connection with your use of the Site. The information collected by Cookies may include information that your browser or device sends to our servers when you visit the Site, such as your IP address (which may tell us generally where you are located), the type of browser or device that you used to access the Site, the web page that led you to the Site, the search terms that you typed into a search engine to find the Site, and the web page you went to after leaving the Site. The information collected may also include the web pages you visited on the Site, the advertisements that were displayed, and the advertisements or links that you viewed or clicked on. You can set some Cookie preferences through your device or browser settings, but doing so may affect the functionality of the Service.


For more information about Cookies please see the Cookie Policy section. The Cookie Policy is part of and is incorporated into our Privacy Policy. By using the Site, you agree to be bound by this Privacy Policy.



1.3 Location Data. may collect and process information about your actual location through the use of various technologies, including IP addresses, GPS and other sensors that my provide us information on nearby devices, Wi-Fi access points or cell towers. The location data is used to tailor the Service to you and others, for example, by locating’s participating merchants in your area and notifying you with an alert or update.


2. Use of Information website uses the PII, Cookies and the other data it collects (collectively, “User Data”) to provide, improve and/or enhance the Service and Site. User Data may be used to authenticate and identify you for security and other purposes, fulfill gift card orders, communicate with you about your account or orders, respond to your feedback, questions, or concerns, contact you about new products or services or for other marketing purposes, to administer contests or promotions, diagnose and troubleshoot problems with the Site, improve your experience with the Site, tailor advertising content to your interests, track user preferences and/or to analyze site usage for market research and other purposes. website may also use the User Data to enforce this Privacy Policy or its Terms of Service incorporated herein, to resolve disputes with you or a recipient of a e-gift card purchased by you, prevent fraud or infringement of intellectual property rights, cooperate with law enforcement, and to comply with the law or applicable regulations.


3. Sharing of Information

Currently, The Timely Help will not share personally identifiable information with any third-party for commercial purposes. The Timely Help may, however, disclose personally identifiable data if:


Reasonably necessary to perform the Service;

Authorized by you;

Otherwise permitted under this Privacy Policy; or

The Timely Help is required to do so by applicable law or regulation, or in the good faith belief that such action is necessary to:

conform or comply with applicable laws, regulations or legal process,

protect or defend the rights or property of The Timely Help or any other user, or

enforce the Terms of Use for both merchants and clients.

4. Security

The Timely Help will use reasonable efforts to maintain the computers and servers in which we store PII in a secure environment. Only employees who need the information to perform a specific job function, for example, billing or customer service, are granted access to PII. Wherever we collect sensitive information, such as credit card data, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.


5. Third-Party Sites

The website may permit you to link to other websites on the Internet, and other websites may contain links to the website. These other websites are not under The Timely Help’s control.  The privacy and security practices of websites linked to or from the website are not covered by this Privacy Policy, and The Timely Help is not responsible for the privacy or security practices or the content of such websites.


6. IP Addresses website may use your IP address to help diagnose problems with its server and to administer the website. Your IP address is used to help identify you and to gather broad demographic information. IP addresses are also used to provide an audit trail in the case of any attempted illegal or unauthorized use of the website.


7. Proprietary Rights

You agree that all content and materials delivered via the website and the Service, or otherwise made available by The Timely Help are protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. Except as expressly authorized by The Timely Help in writing, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from such materials or content. However, you may print or download a reasonable number of copies of the materials or content at this Site for your internal business purposes; provided, however, that you retain all copyright and other proprietary notices contained therein.


8. Opt-Out

If you change your mind about’s use of User Data volunteered by you, you may send The Timely an email to


9. Changes

The Timely Help reserves the right to change or update this Privacy Policy at any time by posting a notice on the Site. Information collected by The Timely Help is subject to the Privacy Policy that is in effect at the time of use, as indicated by the Effective Date located at the top of the Privacy Policy as posted on the Site. If we make material changes to the Privacy Policy, we will notify you by email or by posting a notice on the Service prior to or on the effective date of the changes. By continuing to access or use the Service after those changes become effective, you acknowledge the revised Privacy Policy.


10. Contact

If you have any questions regarding this Privacy Policy or your dealings with website, please contact The Timely Help at For support, you may also contact The Timely Help at


11. Copyright and Trademark Notices

Unless otherwise indicated, all Content provided by The Timely Help are copyright © 2020 The Timely Help, LLC.. All rights reserved. and the Supporting Hands logo are trademarks of The Timely Help, LLC..



Cookie Policy


The Timely Help, LLC., d/b/a The Timely Help, (“we” or “us” or “our”) may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Website”) to help customize the website and improve your experience.


We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the website, and you waive the right to receive specific notice of each such change or modification.


You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the website after the date such revised Cookie Policy is posted.


Use of Cookies

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the website. We use cookies on the website to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the website, and track the pages you visit. Cookies help us understand how the website is being used and improve your user experience.


When you visit the website, web servers collect “traffic data”—such as, time and date, the address of the website from which you entered the website, about your visit, which is stored as anonymous, and aggregate data.  Collecting such data may entail the use of IP addresses or other numeric codes used to identify a computer.


By using this Website, you agree to the collection and use of information in accordance with this Privacy Policy.


Types of Cookies

The following types of cookies may be used when you visit the Site:


Analytics Cookies


Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.


Our Cookies


Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the website won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.


Personalization Cookies


Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the website.


Security Cookies


Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.


Site Management Cookies


Site management cookies are used to maintain your identity or session on the website so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.


Third-Party Cookies


Third-party cookies may be place on your computer when you visit the website by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.


Control of Cookies

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.


For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:


Apple Safari

Google Chrome

Microsoft Edge

Microsoft Internet Explorer

Mozilla Firefox


Android (Chrome)


iPhone or iPad (Chrome)

iPhone or iPad (Safari)


In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.


Other Tracking Technologies

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the website to help customize the website and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.


Privacy Policy

For more information about how we use information collected by cookies and other tracking technologies, please refer to our Privacy Policy on the website. This Cookie Policy is part of and is incorporated into our Privacy Policy. By using the website, you agree to be bound by this Cookie Policy and our Privacy Policy.


Contact Us

If you have questions or comments about this Cookie Policy, please contact us at:


thetimelyhelp, Inc. ("Company", "us" or "we") respects the privacy of the visitors to its Web site, ("thetimelyhelp" or "Site"). This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of Personal Information, Automatically Gathered Information" and "Anonymous Information" (each defined below) you submit to us or which we gather when you visit our Site. This Privacy Policy is hereby incorporated in our Terms of Use Agreement, and by registering for a User Account on the Site you accept the terms of this Privacy Policy. This Privacy Policy applies to ALL users, including those just visiting this Site ("Users"). "Personal Information" is information about you that is personally identifiable to you, like your name, address, email address or phone number, event date, event type, event location as well as other non-public information that is associated with the foregoing. "Automatically Gathered Information" is information we collect as you visit our site. See "Automatically Gathered Information" below for more information. "Anonymous Information" means information that is not associated with or linked to your Personal Information. See "Anonymous Information" below for more information.


By using the Site, you agree to the terms of this Privacy Policy, and you expressly consent to the processing of your Personal Information according to this Privacy Policy by us or by third parties with whom we have a relationship. Your Personal Information may be processed by thetimelyhelp in the country where it was collected, as well as other countries (including the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country. In addition, in the event you contact thetimelyhelp via telephone, you understand, acknowledge and agree that such phone conversations may be recorded.


We may update this Privacy Policy from time to time as our Services and Site change and expand. We encourage you to review this page periodically because any changes will be binding on you. Unless otherwise provided, the revised terms will take effect when they are posted. Once any changes that we make to this Privacy Policy become effective, your continued use of the Site after such time will signify your acceptance of the new terms.



If you register with the Site, we collect and store Personal Information that specifically identifies you or the account you set up with thetimelyhelp (your "Account"). At this time, the most information you would be required to submit is your first name, last name, User ID, password, preferred currency, street address, city, state, zip/postal code, country, phone number, email address and valid financial account (ie. credit card) information. Other information requested on our Registration page is optional. We may, in the future, include other optional requests for information from you to help us tailor the Site for you and deliver personalized information to you. We may supplement Personal Information you provide us with additional information purchased from third parties for marketing purposes. In addition, if you add a vendor to your planning tools, or provide a review of a new vendor, we will automatically add that vendor's information to our catalog (without any link back to you).


Use of portions of the Site requires you to establish a User ID and password. You agree that you will be responsible for maintaining your password as confidential and for any activity that occurs on your Account as a result of you sharing your password with another or failing to protect it. thetimelyhelp is not responsible for any loss or damage arising from your failure to maintain the confidentiality of your password.

Online Surveys and Contests

Occasionally, thetimelyhelp may conduct User surveys to collect information about our Users' preferences. These surveys are optional, and if you choose to respond, your responses will be kept anonymous. These surveys may be conducted by and processed through third parties. Similarly, we may offer contests to qualifying Users in which we ask for contact and demographic information such as name, email address and mailing address. Except with respect to any survey partners, none of the survey results are shared with third parties in a personally identifiable form. The demographic information that thetimelyhelp collects in the registration process and through surveys may be used to help us improve our Services and Site to meet the needs and preferences of our Users. This may include targeting advertising to you about our Services and Site. Information we gather through a contest may also be disclosed to third parties as necessary for prize fulfillment and other aspects of any c ontest or similar offering.

Automatically Gathered Information

thetimelyhelp automatically collects browser type and browser software version to tailor the presentation of the Site and the Services to the User's platform and to maintain a record of the User's activity on the Site. thetimelyhelp uses cookies to enable Users to specify unique preferences and to track User trends and patterns. Users always have the option of disabling cookies via their browser preferences. If you disable cookies on your browser, please note that some parts of our Site may not function as effectively or may be considerably slower. As an automatic process, our Web server software records a log file of IP addresses that access the Site. We also collect IP address information but do not ordinarily link IP addresses to Users' Personal Information. However, we can and will use IP addresses to identify a User when we, in our sole discretion, determine that it is necessary to enforce compliance with our Terms of Use, Privacy Policy, or to protect our service, Site, customers, vendors, or others.

Public Information

As part of registration, you may set up a Profile describing yourself ("Customer Profile") or your business (“Vendor Profile"). This profile will be publicly available as a default. You will have the ability to hide Personal Information under your Profile Settings. Once you choose to hide your profile, it may still be available to search engines (eg, Google, Yahoo, MSN, etc. thetimelyhelp will not have any obligation under this Privacy Policy with respect to information in your Profile or information you voluntarily provide to other Users via the Site.


Registration Information

We use Personal Information for our own internal purposes, including contacting you via email to inform you about updates to our Services and providing you with information relating to e-commerce transactions that you conduct on the Site. We reserve the right to disclose your information as required by law. We do not rent or sell our individual Users' Personal Information to third parties. We do, however, provide you with the opportunity to receive newsletters via email. If you decide to opt in to receive newsletters, you may opt out of receiving these newsletters at any time. We also reserve the right to transfer your Personal Information as part of a transfer of all or part of thetimelyhelp's assets to a buyer, as described in "Acquisition," below.

thetimelyhelp Contact a Vendor

In order to use thetimelyhelp Contact a Vendor, you must first create a thetimelyhelp account. thetimelyhelp Contact a Vendor is designed for the benefit of Users to match service/product requests with service/product vendors. The information shared between Members and Vendors is not used for any purpose other than to facilitate communication and the exchange of information between the parties involved. thetimelyhelp reserves the right to monitor communications in order to verify compliance with our Privacy Policy, Terms of Use, international, federal or state laws and/or our other stated policies. By using thetimelyhelp Contact a Vendor, you hereby grant thetimelyhelp permission to disclose your personal information (including name, email address and phone number) to vendors matched to your service request. Once matched, vendors will have to purchase the lead in order to receive the contact information of the requestor. You agree not to use the disclosed information of other Users for any purpose other than providing the applicable services or resolving a dispute. thetimelyhelp Contact a Vendor service does not guarantee a successful transaction.

The thetimelyhelp Community

This area of the Site is for the benefit of Users. It is a public discussion and communication forum whereby content (best practices, suggestions, etc.) is generated by the thetimelyhelp Community. By your participation to this area of the Site, you acknowledge that the information posted will reside in the public domain and will be publicly available. From time to time thetimelyhelp Staff may examine this content or other user behavior to confirm that the terms of service are not being breached and thetimelyhelp may remove any content that is inappropriate in thetimelyhelp's sole discretion. We strongly recommend that you refrain from posting in Personal Information in this forum, and you may not post the Personal Information of any other person on the forum. See our Terms of Use for more information.

The thetimelyhelp Reviews System

The thetimelyhelp Vendor Review system represents a central repository for ratings and reviews of Vendors by their customers. When you submit a review or a counter-review on the thetimelyhelp Site, your thetimelyhelp Profile information will be made available as part of the review posting. If you provide a review for a vendor that is not yet part of our catalog, or if you add a new vendor to your planning tools, we will use the information that you provide about the vendor to notify the vendor that a review has been completed and that we are adding the vendor to our catalog. We will also seek that vendor's greater involvement with our Site. Your Personal Information will NOT be made available or public as part of the Vendor Review Program as you have the option to hide your profile under a unique thetimelyhelp Screenname.


We may send you email communications including information that we think may be of interest to you. You may opt out of receiving these email communications either when you register to become a Member or via the Preferences section of your Account settings. We do not send any of your Personal Information to our advertisers. You may see a cookie from a third-party banner server. This cookie comes from the third-party banner server, not thetimelyhelp. Again, we do not pass along any Personal Information to this party. We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies please contact us. In addition, Google, as a third party vendor, uses cookies to serve ads on the Site. Google's use of the DART cookie enables it to serve ads based on the users visit to the Site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy on Google's website.

Co-Branded or Partnered Services

thetimelyhelp may enter into co-branding or partnering relationships with third-party Web sites and companies to provide products and Services to our Users or to such third parties' users. thetimelyhelp may share your Personal Information, including User ID and password, with certain co-branded third-party service or product providers as required to provide a specific product or service that you request from a co-branded page or co-branded site. However, these third-party partners may not use this Personal Information for any reason other than to provide the service or product that the User has explicitly signed up for. 

If you join thetimelyhelp through a co-branded or partnered site (e.g. on a co-branded Registration page), it is thetimelyhelp's general policy not to share anything other than summarized or aggregated data with the partner; however, any Personal Information you provide on the co-branded Site may also be received by the co-brand partner that operates the co-branded site and could be stored and used by the co-brand partner according to its privacy policy. Please take the time to review these third-party privacy policies. thetimelyhelp is not liable to you for any use of your Personal Information by a co-brand partner.

thetimelyhelp's Contractors

To the extent necessary to provide you with the Services on the Site, we may provide your Personal Information to third party contractors who work on behalf of or with thetimelyhelp to provide you with such Services, to help us communicate with you or to maintain the Site. However, these contractors do not have any independent right to share your Personal Information.

Legal Requests

thetimelyhelp cooperates with all law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud, theft, harassment and other rights. We can (and you authorize us to) disclose any information about you if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; (b) protect or defend the rights or property of thetimelyhelp or third parties; or (c) assist in any investigation.


Although we currently do not have a parent company, any subsidiaries, joint ventures or other companies under a common control (collectively, "Affiliates"), we may in the future. We may share some or all of your Personal Information with these Affiliates, in which case we will require our Affiliates to honor this Privacy Policy.


If our company or our assets related to the Site are acquired by another company, that company will possess the Personal Information collected by us and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy. This Privacy Policy inures to the benefit of successors and assigns of thetimelyhelp.

Anonymous Information

We may create Anonymous Information records from Personal Information by excluding information (such as names) that makes the information personally identifiable to you. We may use this Anonymous Information to analyze inquiry, request and usage patterns so that we may enhance Services and the Site. We reserve the right to use and disclose Anonymous Information to third parties in our discretion. "Anonymous Information" means information that is not associated with or linked to your Personal Information; Anonymous Information does not permit the identification of individual persons.

Comments Submitted by Users

thetimelyhelp constantly seeks to improve the quality of the services we provide and the User experience on the Site. We value your input and encourage you to help us expand and make improvements to the Site by providing us with any thoughts or comments you might have regarding our services or the operation of the Site. You can submit any comments you have to us by clicking on the link "Suggestions" at the bottom of most of the pages on the Site. The "Suggestions" page will already contain your login information due to the sign-in process. We will only use your login information to acknowledge or respond to your comments. Submitting comments via the "Suggestions" page will not cause you to receive any secondary or promotional material, unless specifically requested by you. All ideas, suggestions comments and proposals you send to thetimelyhelp (collectively, "Submissions") are non-confidential and shall become the sole property of thetimelyhelp. thetimelyhelp shall own all rights therein, including all intellectual property rights. thetimelyhelp shall be entitled to use and/or disseminate the Submissions in any manner and for any purpose whatsoever, commercial or otherwise, without compensation or credit to you. We will not identify you as the source of a suggestion or comment without your consent.


We will use commercially reasonable methods to keep Personal Information securely in our files and systems. Our Payment System is operated using secure Internet connections, using SSL (Secure Sockets Layer) encryption, to help protect your financial data. Please note that with current technology, we cannot guarantee the security of your data as it travels over the Internet.


thetimelyhelp is not responsible for the privacy practices or the content of any other Web Sites to which the Site links or which link to the Site. When you click on a link you may be taken to a location on the Internet that is not part of the thetimelyhelp Site. To check what Internet location you are on, note the URL at the top and/or bottom of your browser. We encourage you to read the posted privacy statement of that Web Site whenever interacting with any Web Site.


thetimelyhelp Web sites are designed and intended for use by adults. We do not intentionally gather Personal Information about Visitors who are under the age of 18.


We save your Personal Information until your membership with us is terminated and you unsubscribe to email notifications. To terminate your membership, contact Customer Service at If you terminate your membership, your Personal/Profile Information cannot be recovered. You may continue to receive email communications for a short period of time until we have updated all of our databases. After termination of your membership, your Personal Information may remain on our archived database and records. Notwithstanding the above, we will maintain information on Users who have been removed for violating our Membership Agreement, and we will maintain email addresses in our unsubscribe lists. CORRECTING/UPDATING YOUR INFORMATION AND OPTING OUT

This Site gives the following options for changing and modifying information previously provided:

  1. You may update your registration information using the MyAccount(Vendors)-Business Information page after you login to Site
  2. You may update your credit card information using the MyAccount-Billing page, under the MyAccount section of the Site.
  3. This Site provides Users the opportunity to opt out of receiving promotional email communications from thetimelyhelp through the MyAccounts area. However, you may not opt out of receiving administrative communications from thetimelyhelp regarding the Services or the Site, except by terminating your membership. In addition, you may not opt out of thetimelyhelp sending you legal notices related to the Services or the Site.
  4. For other requests, please contact Customer Service at


If you have any questions about this Privacy Policy or the practices of this Site, you may contact Customer Service at